FAQs
GENERAL INQUIRES
What is Kothari Mill Stores?
We are a leading supplier of heavy machinery and industrial tools, catering primarily to factory owners and businesses and farmers across India. We have a physical store in Raipur since 1977 and have launched the online store in 2024.
Do you offer bulk purchasing options?
Yes, we offer bulk purchasing options for businesses. Contact our sales team on 9300808366 for customized pricing.
Do you provide technical support for your products?
Yes, we offer technical support and consultation to help you choose and maintain the right equipment for your needs. We have various videos on our Youtube Channel - @KothariMillStores.
We also provide video consultation directly through Whatsapp call.
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ORDERS, SHIPPING, RETURNS
How do I place an order?
Orders can be placed directly through our website, by contacting our sales team, or by visiting our store.
What are the available shipping options?
We offer standard and express shipping options. Shipping costs and times will vary depending on your location and order size.
What is your return policy?
We accept returns on most items within 15 days of purchase, provided the products are unused and in their original packaging. Consumables are not included in this.
How do I request a refund or exchange?
To initiate a return or exchange, please contact our customer service team with your order details, and they will guide you through the process. Email at support@kotharimillstores.in or call at 93008-08366.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number to monitor its progress. In some cases, if online tracking is not available, we will send you the booking receipt then you can co-ordinate with the transporter directly.
PRODUCT INFORMATION
Do your products come with warranties?
Yes, most of our products come with manufacturer warranties. Specific warranty details can be found on the product page.
Are the product specifications customizable?
Some products can be customized to meet specific requirements. Please contact us to discuss your needs.
What is the expected delivery time for special orders?
Special orders may take additional time depending on customization and availability. Typical timelines are discussed during the order confirmation.
Can I see product demonstrations or videos?
Yes, we provide product videos, manuals, and demonstrations on our website and our Youtube Channel - @KothariMillStores to help you understand how our products work.