Shipping policy

We currently ship across India, covering major cities, towns, and even remote areas. If your location is unserviceable by our shipping partners, we will promptly reach out to you with alternate shipping solutions.

• We do not offer international shipping at this time, but we are working on expanding our coverage.
• Please ensure your delivery address is accurate to avoid any delays or delivery failures.
• For special delivery instructions or questions about your location, contact us at +91 9300808366 or support@kotharimillstores.in.

Shipping charges are determined based on the total weight, dimensions, and value of your order, as well as the delivery destination. These charges will be displayed at checkout before you confirm your purchase.

• Occasionally, we offer free shipping promotions on eligible orders.
• Additional charges may apply for bulky or heavy items.
• For bulk orders or special shipping requests, please contact our customer service team for a customized quote.

All orders are processed within 1–2 business days. Once shipped, the estimated delivery timelines are as follows:

• Metro areas: 3–5 business days
• Remote locations: 5–10 business days

Please note that these are estimates and may vary due to unforeseen factors such as weather disturbances or logistical delays. We strive to keep you updated if any significant delays occur. If you need your order urgently, contact us before placing your order to explore expedited shipping options, which may incur additional fees.

Once your order is shipped, you will receive a shipping confirmation email containing your tracking details. By clicking on the tracking link, you can monitor the progress of your shipment through our logistics partner’s website.

If you encounter any issues with tracking or need further assistance, please get in touch with our customer service team. We will do our best to resolve your queries promptly and ensure a smooth delivery experience.

If your order arrives damaged or appears to be lost in transit, please notify us within 48 hours of the delivery date (or expected delivery date). We will promptly work on:

• Issuing a refund if necessary
• Offering any other suitable resolution to ensure your satisfaction

For damaged products, kindly include photos of the damaged items and packaging to expedite the process. Your satisfaction is our top priority, and we appreciate your cooperation.

In cases where the shipment is returned to us due to an incorrect address, failed delivery attempt, or refusal by the recipient, we will contact you to arrange a reshipment. Please note that additional charges (e.g., reshipment fees) may apply for orders that need to be resent.

For any shipping-related concerns or queries, do not hesitate to contact us:

• Phone: +91 9300808366
• Email: support@kotharimillstores.in